State Farm® Insurance Agent Bob Duda
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lacey Bailey
August 26, 2024
5
out of
5
rating by Lacey Bailey
"I've been with Bob Duda for years.... Service is always great and fast. I've never had any issues or felt like I was not getting the best service available."
We responded:
"Lacey, thank you for your kind words and for being with us for years. I'm glad to know that our service has consistently met your expectations. If you ever need anything, don't hesitate to reach out. - Bob Duda - State Farm Insurance Agent, Nottingham, MD"
Denise Seebode
August 16, 2024
5
out of
5
rating by Denise Seebode
"We've had insurance with Bob for a few years now. We are very satisfied. I've recently added another vehicle to the policy and had the pleasure of speaking with Kaitlyn. She is friendly, knowledgeable and answered all my questions!"
We responded:
"Hey Denise, Thanks for the great review! I'm glad you're satisfied with our service. Kaitlyn is indeed friendly and knowledgeable, and it's wonderful to hear she answered all your questions. If you need anything else, feel free to reach out. - Bob Duda - State Farm Insurance Agent, Nottingham, MD"
Mike Bottomley
August 15, 2024
5
out of
5
rating by Mike Bottomley
"I've had bob duda for years has always been a easy process to call and add or take off a vehical and has always talked to mu family as if we were there own couldn't ask for a better agency"
We responded:
"Hey Mike, Thanks a lot for the awesome review! I'm really glad to know that you've had such a positive experience with our office over the years. It's great to hear that adding or removing a vehicle has been an easy process for you and that you feel like family when you interact with us. We're always here to help with any of your insurance needs. - Bob Duda - State Farm Insurance Agent, Nottingham, MD"
Shawn Hall
August 14, 2024
5
out of
5
rating by Shawn Hall
"Bob and his team are always available for my business and personal needs, very dependable"
We responded:
"Hey Shawn, Thanks a lot for the awesome review! I'm glad to know that you find our team dependable and always available for your needs. We're here for you anytime you need us! - Bob Duda - State Farm Insurance Agent, Nottingham, MD"
Paul Knipe
August 8, 2024
5
out of
5
rating by Paul Knipe
"Been with Bob for over 15years. Everytime I call his office I get someone on the phone. Great people and Great rates!"
We responded:
"Hey Paul, thanks a ton for sticking with us for over 15 years! We're so glad you find our team and rates great. We're always here to help whenever you call. If you need anything else, just let us know! - Bob Duda - State Farm Insurance Agent, Nottingham, MD"
wooden doorframe
August 2, 2024
5
out of
5
rating by wooden doorframe
"We've been with Bob for over 20 years. Not only is he extremely professional, but he genuinely cares. He handles our business, home and auto insurance. We would never switch providers. Impeccably Clean LLC - Juchs Family"
We responded:
"Hey Juchs Family, Wow, 20 years! I'm so happy to hear that you've had such a positive experience with our office. It's wonderful to know that you feel cared for and professionally supported with your business, home, and auto insurance. We're grateful for your trust and loyalty. If you ever need anything, we're always here for you! - Bob Duda - State Farm Insurance Agent, Nottingham, MD"
Matthew Onyebuchi
September 19, 2023
1
out of
5
rating by Matthew Onyebuchi
"I had a policy with State Farm for 5-6yrs and Bob Duda was my agent. I had an accident and State Farm reported my accident twice and I just wanted something from them to show that I didn’t have 2 accidents but my agents office couldn’t help me even though it was State Farm’s fault for reporting 2 accidents instead of 1, I have tried calling Bob Duda’s office more than 10 times and they kept transferring me to a different call center where most of the people that spoke to me couldn’t understand English properly. Finally I spoke with someone by the name Kaitlyn and she told me categorically that Bob Duda’s office (my insurance agent) cannot help me. So I am just trying to put my experience out there so when you decide to make Bob Duda your insurance agent, you should know what you are signing up for. Once they have your business, you dare not have an issue because if you do, you will be on your own, they don’t care about you. I am beginning to believe that my accident was intentionally reported twice to make it difficult for me to get another insurance company to give me insurance. The very sad part is the rude and disrespectful way the lady spoke to me and it didn’t bother her that for 5 days I was in a bad spot. State Farm is a good insurance company but the people at Bob Duda’s office, they pick and choose who to be nice to and I don’t think that is right, every customer deserves to be treated with the same courtesy and fairness regardless of their skin color or nationality."
We responded:
"We appreciate your feedback and concerns regarding your experience. We take customer feedback seriously and aim to address any issues to improve our services. However, it's essential to clarify some aspects of your review. First and foremost, we want to emphasize that we are committed to providing exceptional service to all of our customers and ensuring that their needs are met. We take our responsibility as insurance agents seriously and always strive to uphold the highest standards of professionalism and integrity. Regarding your specific situation, it's important to note that when an accident is reported, the information is typically provided by the insurance company based on their records and data. As an insurance agency, we do not control the data that the insurance company reports. If there was a discrepancy in the reporting of your accident, it would be a matter to be resolved with the insurance company directly, as they are the ones responsible for managing and updating your policy information. We apologize for any inconvenience you may have experienced while trying to resolve this matter, especially if you encountered difficulties when contacting our office. We continuously work to improve our customer service and communication processes, and we appreciate your feedback as it helps us identify areas for improvement. Regarding your concern about being treated differently based on skin color or nationality, we want to reassure you that we do not discriminate against any customer based on these factors or any other criteria. Our goal is to provide equal and fair treatment to all of our customers. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to our office. We value your business and are here to assist you in any way we can."
Rp
April 7, 2023
1
out of
5
rating by Rp
"Whenever I come to his office he’s not there, the office hour doesn’t mean anything to him, and overall I’m dissatisfied with them."
We responded:
"Hi Rp, We appreciate your feedback and thank you for bringing this to our attention. We would like the opportunity to rectify the situation and invite you to contact us to discuss this further. Please give our office a call at your earliest convenience."
Jaron Cook
March 20, 2022
5
out of
5
rating by Jaron Cook
"Burrito 🌯 was excellent, I had steak for $10 it had me full!!!!"
We responded:
"Thanks for the five stars. But I really don't make a very good burrito. Although we do have excellent insurance."
Marcy Kate
December 12, 2019
5
out of
5
rating by Marcy Kate
"They are very patient and nice to communicate with"
LaRhonda Nicholas
November 2, 2019
5
out of
5
rating by LaRhonda Nicholas
"The customer service in Bob's office is second to none. Everyone is very professional, personable and responsive whenever I need them. Thank you team!"
Max Kellner
October 25, 2019
5
out of
5
rating by Max Kellner
"I've had my Auto, Renters, Life insurance and Vehicle Loans with Bob's office for about 10 years now. They've been nothing short of phenomenal. The rates are competitive and the service is second to none. I'd HIGHLY RECOMMEND them to anyone looking for great coverage from a team who makes every interaction painless."
J.J. Me
October 15, 2019
5
out of
5
rating by J.J. Me
"We have been with Bod Duda for a very long time. He takes care of all ours needs Auto, home and Business. Bob and his staff are very attentive to all our needs and happy to help in any way they possibly can. He is interested in you as a person or family and will go out of his way to take care you. THANKS BOB!!"
Tyler L
October 10, 2019
5
out of
5
rating by Tyler L
"Been working with Bob and his team for a few years and they have always been extremely helpful and quick responding in time of need"
Kaitlyn Knipe
October 3, 2019
5
out of
5
rating by Kaitlyn Knipe
"Great people, great service!"
Joseph William
January 30, 2019
5
out of
5
rating by Joseph William
"Great"
Nesh Nesh
August 27, 2016
4
out of
5
rating by Nesh Nesh
"Great insurance but a bit pricey sometimes."
Chris Griffith
January 22, 2015
5
out of
5
rating by Chris Griffith
"Have been with them through four cars and haven't had a single complaint. Get a good rate for the services I want, and always very friendly and polite!"